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At our company, our Customer Service Department is wholly committed to delivering unparalleled service to our valued customers. From the very first point of contact, customers are warmly welcomed with a friendly smile and a supportive demeanor. Our team undergoes rigorous training to adeptly handle customer requests and inquiries with efficiency and efficacy, ensuring a remarkable experience that upholds the elevated standards we hold dear.
Our Core Values
Understanding
The biggest compliment anyone could give us is to say that we truly understand them. Our favorite conversations involves asking a lot of questions and plenty of listening. We know we’re on the right track when we can genuinely put ourselves in your shoes.
Resilience
Every project (at least every one we’ve ever done) has come with some type of challenge. Maybe some in the video gets the flu the day before filming or a plumbing issue means we need a different room at the last minute. We’ll overcome the road blocks.
Craftsmanship
The biggest compliment anyone could give us is to say that we truly understand them. Our favorite conversations involves asking a lot of questions and plenty of listening. We know we’re on the right track when we can genuinely put ourselves in your shoes.
Whole Heartedness
We consider being whole-hearted about your goals critical to both our success. This means staying present during the process, acting as a member of your team. It means enthusiastically attending to the details and concerns during the production - not checking text messages.
Our Purposes
Overcome
We love stories about people turning something difficult into something redemptive, finding value in hardship, finding purpose in overcoming a setback. Not avoiding adversity, but pressing on and moving through it, even to the point of letting it become a life mission that positively impacts other people with the same challenges; the understated virtue of resilient determination.
Leader
We love people who are out on the front edge of a challenge or adversity with a resilient determination to resolve the difficulty, both in their personal life and for those who face the same setback. The might be the only person helping make a difference in that area. The leader is searching and striving for a resolution to their adversity causing a positive impact among those around them.
Listen
We love the process of listening to people to find out what’s beneath the surface. That large purpose that inspires what they are saying or doing; the truth that motivates them that they may not directly articulate.
Connected
We want people to feel as if they’re walking with the person in the film, like a close companion would; as if they are seeing the story through the eyes of a best friend. The viewer will feel as one-to-one connection. We want the audience to feel as intimate part of the subject’s journey.
Our Purposes
Overcome
We love stories about people turning something difficult into something redemptive, finding value in hardship, finding purpose in overcoming a setback. Not avoiding adversity, but pressing on and moving through it, even to the point of letting it become a life mission that positively impacts other people with the same challenges; the understated virtue of resilient determination.
Leader
We love people who are out on the front edge of a challenge or adversity with a resilient determination to resolve the difficulty, both in their personal life and for those who face the same setback. The might be the only person helping make a difference in that area. The leader is searching and striving for a resolution to their adversity causing a positive impact among those around them.
Listen
We love the process of listening to people to find out what’s beneath the surface. That large purpose that inspires what they are saying or doing; the truth that motivates them that they may not directly articulate.
Connected
We want people to feel as if they’re walking with the person in the film, like a close companion would; as if they are seeing the story through the eyes of a best friend. The viewer will feel as one-to-one connection. We want the audience to feel as intimate part of the subject’s journey.
Meet Michael
Son, brother, artist, husband, father, friend, animal lover, entrepreneur, avid reader & fitness enthusiast. As a four-year-old, I would often shred my art paper and break crayons at 6:30 on Saturday mornings as I tried to keep up with Captain Bob’s animal drawing lessons on PBS. Never as good as his darn it!
Growing up it was an adventure to build backyard forts and the lost art of climbing trees with my friend George up the street or go canoeing on the Charles River with my friend Joel and catch frogs. One of my proudest moments was becoming a father. One of the most difficult challenges was always trying to figure out a way to bring together my love of art and music with my love of people. Today I’m grateful to have a career that allows for so much of each.
Giving Back
Vivineer believes in giving back. Meet Elaisa, our beloved sponsor child and penpal from the Dominican Republic. We currently pay for her education and will continue to do so until she graduates. We donate 5% of all net income to local non-profits, with an emphasis on causes related to children and have done so since founding the company.
